FAQ

When will my order ship?

Payment-authorized orders are normally prepared in 1–2 business days. Carrier transit is estimated at 4–6 business days after dispatch. See the Shipping Policy for details.

Can I return a new product if I change my mind?

Yes. An eligible new, unused product can be requested for return within 30 days after delivery. Defective, damaged, incorrect, incomplete, and materially misdescribed products can also be reviewed.

Do you accept exchanges?

Yes, qualifying exchanges are available after approval and depend on stock.

How is a return mailed?

Contact the store first for approval. A free prepaid return label is included in the package; if it is missing, ask us for assistance. There is no restocking fee.

How quickly is an approved refund started?

We process or initiate it to the original payment method within 10 days. Posting by the financial institution can take longer.

Which currency is used?

Prices and payments for this Canadian store are presented in CAD. Payment questions are covered in the Payment Policy.

How do I reach the store?

Use Contact Us for order, tracking, return, payment, or privacy support.