Refund Policy

30-day request window

You may request an eligible return or exchange within 30 days after delivery. Both defective and non-defective products may qualify. A change-of-mind item must be new, unused, and in its original condition; damaged, defective, incorrect, incomplete, or materially misdescribed items can also be reviewed.

Start with approval

Email yaelwestford16233@gmail.com before mailing anything back. Include the order number, checkout email, reason for the request, and photos or video when there is a product problem. Once approved, we will confirm the correct return address and instructions.

Mail return and prepaid label

Returns are sent by mail. A free prepaid return label is included in the package for an eligible approved return. If the label is missing or lost, contact us for help. Approval is still required before using it. No restocking fee applies.

Exchanges

Eligible exchanges are accepted after review and depend on available inventory.

Refund timing

After approval, we will process or initiate the refund to the original payment method within 10 days. Your bank, card issuer, or payment provider may need additional time to post the credit. These terms do not limit rights that cannot be excluded under applicable law.